Security
All orders on AnimalNibbles.com are processed using PayPal and their award winning 128-bit encrypted, PCI compliant, e-business and e-commerce payment systems.  Upon completion of your order, we will confirm immediately via e-mail.  All information collected regarding your order is held in the strictest of confidence using the latest in on-line security. At NO time do we ever sell or distribute our customer information.

Orders
Orders are processed Monday through Friday 8:00am-4:00pm CST. Orders placed on the weekend or holidays will be processed on the following business day. Upon submission of your order, you will automatically be sent an email to confirm that your order has been received and your credit card information has been verified. Your email confirmation will show the status of the items that you ordered and confirm your method of shipment. We accept online orders only as a means to keep our prices down.  Note: All of our products are brand new and shipped in retail or bulk packaging. Orders are processed in the order that they are received, in the event that a product runs out of stock after your order has been placed, you will receive an email to notify you of the potential delay in receiving your order.

Out Of Stock / On Order Items
From time to time, it is unavoidable, stock shortages will occur. Why?

Demand for an item is much higher than expected and our manufacturer needs time to restock our supply.
The manufacturer has an unforeseen backorder of an item due to a shortage of part, materials, etc.
Delivery delays can be caused by transportation strikes, natural disasters such as floods, snow or rain storms, etc. The estimated in stock date of an item is subject to change at any time.

Payment Methods
AnimalNibbles.com accepts VISA, MasterCard, American Express, Discover and E-checks using PayPals payment gateway. Once your order has been received and your credit card information has been verified, your payment will be processed by www.AnimalNibbles.com  and will appear on your credit card statement.

Shipping
All orders placed on AnimalNibbles.com can be quickly tracked through our on-line Customer Service tool. You will also receive a convenient hyperlink in your emailed order confirmation giving you quick access to your order's progress. Orders are shipped weekdays (non-holidays) and our cutoff time for express service is 4:30pm CT (5:30pm ET). Delivery transit time starts once we have filled the order and our carrier has picked up the package.

We will not provide Shipping Refunds due to weather related delivery delays.
Deliveries to remote areas inside the 48 contiguous states may increase delivery time.
For all residential deliveries:
AnimalNibbles.com will not be held responsible for packages left outside a residents door if signature service is NOT requested or if the customer has a signature release on file with UPS. 

Refused Packages/ Undeliverable Packages
Customers will be automatically charged a service fee for undeliverable packages
due to incomplete address information, no signature on file, or no recipient at the shipping location provided. 

Merchandise Damaged In Transit
If your merchandise arrives damaged, notify us before returning it. We must be notified within one business day to insure proper handling of your claim. Some shipping companies require that a representative come to your home. Remember to keep the original packaging. Do not discard the shipping box, after inspecting the damaged parcel, they will return it to us. This procedure needs to be followed in these rare occasions.

Missing Items in Shipment
If you receive a package and there is a missing item, you must notify us within 24 hours to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 24 hour allotted time.

Returns/Exchanges Policy
Our goal is to provide our customers with the best products available.  In the event you are dissatisfied with a product, please contact us within 30 days of the shipment date at email@AnimalNibbles.com for a RMA (Return Merchandise Authorization) number so that we can insure proper tracking of your return. After we receive your return, please allow 5 business days to process your transaction. Shipping charges will NOT be refunded. Any returns shipped to us without an authorized RMA number on the package will be refused at the time of delivery.

Defective Items: If you receive a defective product, please contact us. There will be a charge for the replacement product but we will issue a full refund when we receive the defective item back. If for any reason, the customer does not want the replacement for the defective item, the customer assumes responsibility for the return shipping costs. If our staff tests the returned item and it has been found to not to be defective, the customer assumes responsibility for the additional shipping costs and for the original item if it is not returned within 10 business days.